FOH MANAGER

Hana Koa Brewing Co.

We are a family-owned brewery located in Kaka'ako! We have a full production brewing facility right next to a taproom and full kitchen. We are looking for amazing staff to join our team.

Job Summary

As the FOH Manager you will also supervise, train, and represent the FOH team. You will be responsible for the upholding the service standards in the restaurant, and providing unique and amazing connections with our guests. Directly reports to the General Manager. This position has opportunities for growth and promotion. 

Essential Duties

  • Responsible for creating daily sidework and weekly projects.

  • Complete daily/weekly sidework as needed.

  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.

  • Maintain the cleanliness of the restaurant, managing the cleaning checklists and enforcing this practice with the FOH team.

  • FOH Manager will be required to manage the floor at designated times and have allotted time for admin work.

  • Responsible for 30,90,180 and annual appraisals of all FOH staff and give feedback to the taproom manager and director of operations

  • Responsible for managing and enforcing the comp drink policy

  • Responsible for managing and enforcing the shift drink policy

  • Responsible for being aware of allergy and dietary restrictions of guests

  • Be a craft beer and guide guests towards their next favorite beer and/or beverage, be well versed in food and beverage pairings

  • Be a contributing member to the team whether it be helping a fellow server, host, bartender, or guest.

  • Stock and manage the inventory of sales merchandise

  • Efficiently use the POS system to communicate to the Kitchen, reporting all sales for accurate payment collection

  • Clean the merchandise area, bathrooms, and FOH floor

  • Keep all POS functions up to date concerning menu items, pricing, etc

 

Secondary Duties

  • Supervise the FOH teams to maintain the balance and composure on the taproom

  • Help to interview, hire and train the FOH teams

  • Be the sole representative of the FOH teams for weekly Lead meetings

  • Pass off on daily side work to maintain cleanliness and operational policies

Supervisory Responsibilities

  • Directly supervises 10 non-supervisory employees.

  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

  • Responsibilities include interviewing, hiring, and training employees planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education

This position requires a high school diploma (or GED or high school equivalence certificate).

Behavioral Characteristics

  • Service Orientation -- Actively looking for ways to help people.

  • Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time.

  • Self Control -- Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

  • Dependability -- Job requires being reliable, responsible, and dependable, and fulfilling obligations.

  • Social Orientation -- Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

  • Initiative -- Job requires a willingness to take on responsibilities and challenges.

  • Leadership -- Job requires a willingness to lead, take charge, and offer opinions and direction.

  • Resolving Conflicts and Negotiating with Others -- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

  • Coordinating the Work and Activities of Others -- Getting members of a group to work together to accomplish tasks.

  • Developing and Building Teams -- Encouraging and building mutual trust, respect, and cooperation among team members.

  • Training and Teaching Others -- Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Certification and Licensing

  • Must be a Certified Beer Server

  • Have current liquor commission blue card

  • Serve Safe food service Certification

Physical Demands

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is: 

  • regularly required to stand; walk.